The following terms and conditions (the “S.T.A.R. Gram Terms”) must be read in conjunction with any other applicable supplementary terms imposed by us including but not limited to the Account Terms, and Funding and Payment Terms, as may be amended from time to time, (the “Silver Bullion Terms and Conditions”) which, together with this S.T.A.R. Gram Terms, constitute the terms and conditions that will govern your purchase of S.T.A.R. Gram products and your use of the Gold Savings App.
This S.T.A.R. Gram Terms will replace all previous terms and conditions relating to your purchase of S.T.A.R. Gram products and your use of the Gold Savings App. Nothing in this agreement will supersede or vary any term set out in other terms and conditions governing our relationship with you.
Words importing the singular shall, where the context permits or requires, include the plural and vice versa. Words importing gender or the neuter shall include both genders and the neuter. Words importing persons shall, where the context permits or requires, include natural persons, any public bodies, and any body of persons, corporate or unincorporated.
Please note that some clauses in this S.T.A.R. Gram Terms shall not apply to your purchase of physical precious metals or other products.
We reserve the right, at our sole discretion, to allow the dissolution of the binding legal agreement between you and Silver Bullion by the cancellation of your outstanding order, subject always to our Cancellation and Market Loss Policy under Clause 9. Any cancellation requests must be filed via telephone during normal business hours. Silver Bullion will evaluate any request to cancel an order on a case-by-case basis, and only under extraordinary circumstances will a cancellation request be approved.
Notwithstanding the foregoing, Silver Bullion reserves the right to refuse or cancel any buy or sell order, as the case may be, in the event that:
YOU HAVE NO CONTRACTUAL RIGHT TO CANCEL A CONFIRMED SELLBACK. By submitting a sellback, you have entered into a binding legal agreement to sell S.T.A.R. Gold Grams at the quantity and price specified at the time of your order submission.
We reserve the right, at our sole discretion, to allow the dissolution of the binding legal agreement between you and Silver Bullion by the cancellation of your outstanding sellback, subject always to our Cancellation and Market Loss Policy under Clause 9. Any cancellation requests must be filed via telephone during normal business hours. Silver Bullion will evaluate any request to cancel a sellback on a case-by-case basis, and only under extraordinary circumstances will a cancellation request be approved.
Credit/Debit Card Funding: By setting up recurring payments by credit/debit card, you agree to us debiting the relevant credit/debit card for the amount and funding frequency that you selected. This recurring payment arrangement will continue to be in effect until you terminate the arrangement or until we receive a notification from your bank. We reserve the right to terminate this payment arrangement at any time at our discretion.
If you enabled the GSA AutoSave and we receive a chargeback related to you recurring credit/debit card payment, your completed buy order will be reversed and you will be charged an administration fee of fifty Singapore Dollars ($50.00 SGD) plus market loss in accordance with our Market Loss Policy. You also agree that in such instances, we will not be responsible for any potential market gain related to your reversed buy order.
New Applications: For an approved new application for payment by credit/debit card, this authorization will take effect once the credit/debit card funding link has been completed. You agree that we will refuse to accept a credit/debit card funding link application for cards that are not in your name.
Unsuccessful deduction: If we are unable to make the charge on your credit/debit card, for any reason whatsoever, and your Cash Balance is not sufficiently funded, you acknowledge and agree that any scheduled recurring buy order under the GSA AutoSave will not be executed by us. You also agree that in such instances, we will not be responsible for any potential gain related to the unexecuted recurring buy order. In the event of an unsuccessful credit/debit card deduction from the issuing bank, your will be responsible for contacting your bank for further clarification. Further, we will not be liable to you for any charges incurred on the credit/debit card as a result of our deductions as authorized herein.
Termination: The credit/debit card Funding arrangement will be terminated if (a) the deduction is unsuccessful on a repeated basis for 3 consecutive funding cycles; or (b) due to suspension, termination or expiry of the relevant credit/debit card, stolen debit/credit card or closure of your bank account.
If you wish to change or stop your GSA AutoSave funding method, this will only take effect prior to the next funding cycle. If you wish to stop the payment by credit/debit card, you must notify your bank and us before the termination. If your card is lost, stolen, expired, or terminated, you must also inform us in writing immediately. The termination of these forms of payment will only be effective when the message referring to the credit/debit card funding is no longer reflected in your Silver Bullion Account. We can terminate any recurring funding arrangement at any time.
Order cancellation, if initiated by you, shall be subject to our Market Loss Policy plus cancellation fee. Cancellation fees are calculated as 5% of the order total (minimum of SGD 45). Once we approve an order cancellation request initiated by you, an 'Order Cancellation' email and/or secure notification shall be sent to you, followed by an invoice for any amount due from you. We may refuse new orders until the excess amount is paid in full.
Upon cancellation of an order, you shall be liable for any price difference, which shall be the difference between the price at which we sold to you or bought from you and the prevailing market price or prices at the time of the cancellation ("Market Loss"). If the cancelled order is payable with cryptocurrency (e.g. bitcoin), you shall also be liable for any cryptocurrency price difference, which shall be the difference of the cryptocurrency lock-in price and the prevailing cryptocurrency price at the time of the cancellation. For the avoidance of doubt, you shall be liable for the cryptocurrency price difference under this paragraph when:
Any market gain and cryptocurrency price gain by us on cancellations shall not be refunded to you and shall remain our property.
The key terms that we use in this S.T.A.R. Gram Terms are in bold, including the following:
"Account Owner" has the meaning set out in the Account Terms.
"Allocated Gold" means the gold owned outright by you and stored at approved vaults under a safekeeping or custody arrangement. Photos and information of the allocated gold is viewable through the S.T.A.R. Gram Explorer.
"Approved Vault" any authorized vault, depository, or other secure facility utilized by CACHE for the fulfilment of its custody, storage, and logistics obligations.
"Gold Savings App" means the Gold Savings App Website, S.T.A.R. Gram Explorer, and any other online and non-online services that users can use to gain access to the Services.
"GSA AutoSave" means the function under GSA that enables users to issue a standing instruction to purchase certain quantities of S.T.A.R Gold Grams at recurring intervals.
"Linked Bank Account" has the meaning set out in the Account Terms.
"Schedule of Charges" refers to the page on our Website that lists the standard fees and charges for our Services.
"S.T.A.R. Grams" refers to the digital representation of the physical precious metals fractionally owned by the Account Owners, including among others, S.T.A.R. Gold Grams.
"S.T.A.R. Gold Gram" refers to the digital representation of the physical gold fractionally owned by the Account Owners S.T.A.R Grams.
"S.T.A.R. Storage Account" has the meaning set out in the Account Terms.
"Tokenization" means the process of depositing physical gold to an Approved Vault in exchange for CACHE issuing CGT.