The following terms and conditions (the “Funding and Payment Terms”) must be read in conjunction with any other applicable supplementary terms imposed by us including but not limited to the Account Terms, Sale, Buyback and Storage Terms, S.T.A.R. Gram Terms, as may be amended from time to time, (collectively the “Terms of Service”).

Words importing the singular shall, where the context permits or requires, include the plural and vice versa. Words importing gender or the neuter shall include both genders and the neuter. Words importing persons shall, where the context permits or requires, include natural persons, any public bodies, and any body of persons, corporate or unincorporated.

Please note that the clauses in this Funding and Payment Terms do not apply to Secured Peer-to-Peer Loan funding or deposits.


Payment Due Date

Orders, fees, and charges are payable within two (2) business days from the date the Order Confirmation is sent. Payments using cryptocurrencies are due within 15 minutes from the generation of the cryptocurrency payment QR code.

Storage Billing Cycle

Storage fees for Parcel(s) under S.T.A.R. Storage are prepaid and are billed regularly when the prepaid storage of Parcels expires. The length of your billing cycle will depend on the prepaid storage expiry of your Parcel(s) and your preferred prepaid extension period.

Storage fees accrued on your S.T.A.R. Gram holdings shall be billed and collected by us in the following manner:

  • At the time a sell order or redemption is submitted, storage fees accrued for the quantity of gold sold shall be billed and deducted from the quantity of gold sold; and
  • At the beginning of each calendar month, storage fees accrued shall automatically be deducted from your S.T.A.R. Gram holdings, subject to an annual minimum storage fee as provided in our Schedule of Charges.


This clause does not apply to your use of the Secured Peer-to-Peer Loan Platform.

Payments to Silver Bullion can be effected using your Cash Balance, Peer-to-Peer Fund Balance, bank transfers, credit/debit cards, cryptocurrencies (e.g. bitcoin), personal cheques in SGD, USD or EUR (subject to clearance and only from Singapore bank accounts), or SGD cash payment. You agree that we may charge administrative/convenience fees on certain payment methods, such as those made via credit/debit cards and cryptocurrencies, in accordance with our Schedule of Charges as updated from time to time on our Website.
When paying with cryptocurrencies, you agree to not send cryptocurrencies to us from cryptocurrency address(es) that have directly or indirectly transacted with sanctioned, blacklisted, and/or high-risk addresses and services including, but not limited to, mixers, tumblers, darknet or dark web markets, and P2P exchanges.
All money payable by you to us will be paid free and clear of, and without withholding or deduction for, any taxes or duties of whatsoever nature imposed, levied, collected, withheld or assessed by any authority having the power to tax unless the withholding or deduction of such taxes or duties is required by law. In that event, unless otherwise agreed, the paying party shall pay such additional amounts as will result in the net amounts receivable by the other party (after taking account of such withholding or deduction) being equal to such amounts as would have been received by it had no such taxes or duties been required to be withheld or deducted.
You agree that all banking charges both in Singapore and abroad shall be borne by you and shall be deducted/charged to your account. These banking charges include, but are not limited to:

all fees charged by our banks in receiving your transfer of USD, EUR, SGD, and other currencies to our account;

all wiring, handling, and other fees charged by the remitting and receiving banks;

all fees charged by an intermediary bank; and

all fees charged by any payment processing party.

If you hold a:

personal account, you must fund your Cash Balance or pay for an order from a personal banking facility registered in your own name.

joint account, you must fund your Cash Balance or pay for an order from a joint banking facility or from a personal banking facility registered under any of the joint account holders.

business, trust, or IRA account, you must fund your Cash Balance or pay for an order from a banking facility under their respective names.

We may return funds, no matter the consequences, if we are not satisfied with its source and proceed to cancel the requested transaction or settlement. In case of doubt, we may contact you to seek additional information concerning the funds' source, which you agree to provide. You hereby agree and acknowledge that we are entitled to suspend the transaction until such additional information is received from you and is satisfactory to us. You shall be liable for all costs and expenses incurred by, directly or indirectly, us in connection with such suspension.


This clause does not apply to your use of the Secured Peer-to-Peer Loan Platform.

You may elect to enrol your credit card with us to facilitate the funding of your GSA AutoSave arrangement or for timely payment of recurring storage fees and other charges. Upon making such election, you authorize us to charge the card to facilitate the GSA AutoSave funding or to pay for storage fees and other charges that is due from your Silver Bullion.
By providing its credit card information to Silver Bullion, you represent and warrant that you are the legal holder of the credit card and are specifically authorized to use the credit card for payment of the charges as set forth herein. You agree to pay the cost for any returned or challenged credit card payments.


This clause does not apply to your use of the Secured Peer-to-Peer Loans platform.

Although not required, you may fund your Cash Balance before making an order. You can do this in many ways, including domestic bank transfer, telegraphic, cheque deposit, and SGD cash payment at our office. Due to regulatory restrictions, you may not pre-fund your Cash Balance using cryptocurrencies.
Your Cash Balance may hold balances in Singapore Dollars, US Dollars, Euro, British Pound Sterling, Australian Dollars, Canadian Dollars, Swiss Franc, Hong Kong Dollars, and any other currencies as may be added by Silver Bullion from time to time.
Balances held in your Cash Balance is exclusively for the purpose of facilitating order payments on our Website or for withdrawal to your Linked Bank Account. We do not pay interest on balances held in your Cash Balance. Funds deposited into your Cash Balance but not used within 90 calendar days of our receipt may be returned without notice.
Where your Cash Balance holds balances in currencies where our banking partners charge negative interest, you accept that we may charge you a fee (“Currency Holding Fee”) to cover the additional banking fees incurred to maintain bank accounts in those currencies. Such currency holding fee shall be calculated daily and billed monthly in the rate and manner specified in our Schedule of Charges as updated from time to time on our Website.


You may request withdrawals of the available funds in your Cash Balance or Peer-to-Peer Fund Balance to either your Linked Bank Account or by requesting a physical cheque for physical collection by you in our business address(es). Silver Bullion shall deduct the bank transfer fees from the sum to be remitted. You undertake to re-check the details of your Linked Bank Account presented to you as you make your withdrawal request, and you undertake to confirm your withdrawal only if you are satisfied with the Linked Bank Account details presented to you.
Bank transfers to a Singapore Linked Bank Account typically take within 2 business days and incur minimal to zero charge, while overseas telegraphic transfers can take 3-4 working days, and charges may be levied by the sending and receiving bank.
If you funded your Cash Balance with a debit/credit card or wish to withdraw to a different bank account from that used to fund the account, this will be subject to us completing satisfactory due diligence checks on the account, which may include the requirement to provide evidence. Failure to do so may result in a delay in your receipt of the withdrawn funds. Any delay will depend both on the recent operation of your Silver Bullion Account and on other circumstances of the withdrawal.
To protect you and us from loss, we may delay a withdrawal in certain situations, including if we need to confirm that you have authorized the withdrawal or if other payments to your Silver Bullion Account have been subject to a reversal (for example, as a result of a chargeback, bank reversal or dispute). If we place a limitation on your Silver Bullion Account, a payment is subject to a hold, or your Cash Balance has a negative balance in another currency while a withdrawal from your Cash Balance is pending, you will have to reinitiate the withdrawal once the limitation or hold has been lifted, or the negative balance is fully paid off.


Should we fail to receive full payment for your orders, negative balances, or charges when they become due, you agree and acknowledge that we may, at our sole discretion and without prejudice to any rights we may have under any other applicable terms, apply any and all of your funds in its possession to satisfy your monetary obligations and/or may offset any obligations that Silver Bullion may have to you. This includes but is not limited to:

debiting from either your Cash Balance and/or Peer-to-Peer Fund Balance in the same currency of the amount due; and/or

converting any funds in your Cash Balance and/or Peer-to-Peer Fund Balance and applying those converted funds to the amount due.

If we convert funds from your Cash Balance and/or Peer-to-Peer Fund Balance in accordance with Clause 6.1(b), it will be completed at the transaction exchange rate set by our banking partners at the time the funds are converted.
Should you fail to pay us in full, or should we fail to apply Clause 6.1 (due to insufficient funds), for any amount due and owing under these terms, you agree that you will be considered in default of your payment obligation and we shall have the right to impose a Late Payment Fee on the outstanding amount due. The imposition of the Late Payment Fee shall be in addition to any other rights and remedies available to us under these terms and under law.
Should your default in payment continues for 30 calendar days, you authorize us to liquidate your precious metal in the quantities required to recover such unpaid charges, including any accrued Late Payment Fee. We will credit your Cash Balance for any balance that may remain from such sale after deducting the amount you owe plus any costs it may have incurred in the sale transaction. Silver Bullion accepts a duty to inform you by email a minimum of 7 days prior to selling your precious metals for this reason. Provided you remit sufficient funds in the intervening period, Silver Bullion will not sell any of your bullion.
If you withdraw an amount while you have unsettled charges or orders, Silver Bullion is entitled to deduct from the amount withdrawn the amount of the outstanding balance. Where unsettled charges exceed the value of the holdings within an account, subject to providing you with 7 days' notice, Silver Bullion has the right to sell any remaining bullion and close the account.


The key terms that we use in this Funding and Payment Terms are in bold, including the following:

"Cash Balance" refers to your multi-currency account balance with Silver Bullion that may be used to pay for products and services provided by Silver Bullion or to be withdrawn to your Linked Bank Account.

"GSA AutoSave" has the meaning set out in the S.T.A.R. Gram Terms..

"S.T.A.R. Grams" has the meaning set out in the S.T.A.R. Gram Terms.

"Late Payment Fee" refers to the penalty fee charged to a Silver Bullion Account for its failure to settle orders and charges when they are due in accordance with the Terms of Service.

"Peer-to-Peer Fund Balance" has the meaning set out in the Secured Peer-to-Peer Loans Terms.